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KPO & BPO ...

We at D G S M understand Information is Knowledge. Knowledge processing is a continuous process of creation and dissemination of information by bringing together the information industry leaders to create knowledge and see meaning in information and its context. This Information driven Knowledge outsourcing is known as Knowledge Processing Outsourcing or KPO.

The benefits gained by KPO users are more than just cost savings. As with BPO, KPO users save time and are able to gain more operational efficiencies by focusing on core business activities while having access to a breadth of skills, technology and service offerings.

Gain a competitive edge by offering better service and products more efficiently.
Increase market strength.
Improve service levels and responsiveness to customers.
Become more flexible and nimble.
Shift costs from fixed to variable.
Improve focus on core business.
Gain access to skilled resources and state-of-the-art technology.
Manage the risks associated with technology and automation of manual processes.
Expand into new markets.
The Five Factors of Advantage ...
The five factors are:
Financial benefit.
Service maturity.
Components of the Offshore Attractiveness Index
Factors Weights Sub-factors
Financial benefit 30%
Labour cost, Cost advantage – operating and capital expenditures.
Service maturity 25%
Process maturity and competency of suppliers, Industry size and growth, Security /IP protection.
People 25%
Labour pool and skill level, Language proficiency, HR, Educational system.
Infrastructure 5%
ICT and physical infrastructure.
Catalyst 15%
Governmental support, Geopolitical environment ,Physical and time zone displacement, Cultural compatibility.